Conversation Intelligence records your calls, transcribes it, and uses Machine Learning to highlight key parts of your calls that have a direct impact on conversion.
Guess what? That eliminates all your note taking efforts during sales calls!
In this article, I walk you through the details of leveraging Conversation Intelligence for crushing your quota.
Prioritize your leads!
Leads are a goldmine for Salespeople. Conversation Intelligence helps you to dig at the right places to get the gold!
As every single of your calls are analyzed, the key parts of a conversation that signify purchase intent are always captured. You can focus completely on understanding the customer’s pain-points.
You can go back to these call recordings, analyze the key parts parts better and be prepared to close the deal on the second call itself.
Imagine being able to access your best conversations from yesterday or even the last month to look for purchase intent and also qualify your leads once again after the call.
You can track all your conversations where pricing and competition were mentioned.
Master the art of selling
With Conversation Intelligence, you are equipped to track important aspects of your Sales call that have a direct impact on conversion.
Engagement analysis gives you a better understanding of key areas of improvement.
You can access the best sales calls your team has made in the past and see the ideal range. Replicating the best sales calls is a great way to start improving your Sales calls. It need not imply you follow the best sales call word for word.
It’s important to consciously understand your behavior patterns like continuing on a long monologue when a customer asks for a feature related question or not asking enough questions to keep the conversation healthy etc.
These behavior patterns are hard to change without a data-driven approach. It impacts your selling skills and damages your rapport building process with the prospect.
Tracking these metrics across all your calls on a weekly and monthly basis will improve you as s salesperson within 4 quarters.
It helps your team to be at their best through the quarter and crush your team goals.
Search through your conversations
Google search for all your sales calls. Yes, imagine being able to search for keywords across all your sales conversations?
As a Sales person it’s easy to spot “words” that signify the value of a customer.
Searching for business specific keywords across all your conversations empowers you to dig deep into your conversations and even predict questions and responses in future conversations.
You can even create collections based on these “words” which auto-populate so you can access these conversations quickly for going through the call recording or transcript.
You also can categorize your follow-ups for better pipeline organisation.
Using Conversation Intelligence will become a must for all the Sales reps in near future.
If you’re a Sales representative reading this, consider yourself lucky. You’re already ahead of a lot of other Sales reps. Conversation Intelligence will not only help you become a better salesperson but also help you understand behavioral psychology.