Analyze your Intercom Live Chat conversations with Scoop.ai
Integrating Scoop with Intercom gives you a massive control over the quality of conversations your team is having on Intercom while talking to prospects. With Intercom and Scoop integrated you can easily do the following
Identify your best Sales opportunities
Track competitor and pricing mentions
Create a collection of your best Intercom live chat conversations
Provide 1:1 structured feedback to your Intercom agents
Scoop’s Data-driven feedback management system creates a collaborative culture of sharing info and tips not only by managers but also between peers. Drive a behavioral change in your team with data-driven feedback.
Improve your team’s performance on Intercom
Know the quality of conversations your reps are having with prospects with engagement metrics like talk to listen ratio, dead air, interactivity switches, etc. Improve your team’s performance on Intercom Live Chat by improving these key metrics.
Collection of your best Intercom conversations
Scoop.ai allows you to create a collection of your best calls happening on Zoom. You can use these to ramp new hires and coach the existing team. This gives them a better understanding of what’s working on these calls, what are the right questions to ask, perfect ways to handle and objection and much more.