Privacy Policy

Last update: August 15th, 2019

General Information

We at [Netcore Solutions, Inc] (“Netcore”) respect your privacy rights. This Privacy Policy describes how we collect, use and handle personal information when you use our website and data analytics software and other services (collectively, the “Services”). By using, participating in, or accessing our Services, you acknowledge that you accept and consent to the practices and policies described in this Privacy Policy.

WHAT INFORMATION WE COLLECT & WHY

We collect and use the following information to provide, secure and improve our Services and as otherwise described in this Privacy Policy:

Account Information. We collect and associate with your account information like your name, title, company, email address, location, phone number, payment information, account and website activity, IP addresses, cookies identifiers, and other information you provide. Some of our Services let you access your accounts and related information with other service providers. We may use, process and transmit the above information to contact you and allow others on our team to contact you through the Services, to tell you about new products and features, to respond to customer care and other inquiries, and to process and fulfil your transactions and other requests. Our payment gateway service provider may collect your payment details and that information shall be governed by the privacy policy of such payment gateway partner

Collection from Minors. We do not knowingly solicit or collect information from anyone under the age of 18. If you believe that a child under 18 may have provided us personal information, please contact us at contact@scoop.ai.

Services Information. Our analytics services enable customers and their personnel to record, analyse and share the contents of video calls, chats, online demonstrations, webinars, communications, and associated data and documentation for communication over digital and electronic platforms. These recordings and analysis thereof may contain personal information or personally identifiable information, such as names, titles, and contact information. We may reproduce, analyse, summarize and disclose these files, recordings and any results of our Services with the relevant customers and their personnel and their team members and, customers may share this information as per their requirement.

If you provide us with any personally identifiable information about another person, whether through an online meeting recording or otherwise, you represent and warrant that (1) you have that person’s consent to do so; (2) that such person has given explicit consent (a) for us to collect, process, use and store such information as set forth in this Privacy Policy and any commercial arrangement you have entered into with us, and (b) for any other ways you may use that information; and (3) that you are responsible for ensuring that your (and any of your personnel or representatives, if applicable) use, control, processing and treatment of such information and any of your legal policies relating thereto are in compliance with all applicable laws, rules and regulations.

Usage Information. We collect information related to how you use the Services, including actions you take in your account, such as accessing and sharing files and reports. This helps us provide you with additional features and to personalize, monitor and improve the Services.

We also collect information from and about the devices you use to access the Services, such as IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

Cookies and other technologies. We use technologies like cookies and pixels to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.

Choice. You can always opt not to disclose information to us, but keep in mind that some information may be needed to create an account or take advantage of some of our features.

WE COLLECT INFORMATION IN DIFFERENT WAYS.

We collect information directly from you. We collect information directly from you when you register as a subscriber to our Services. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get collect information from subscription process. We collect information shared by you during your subscription term and the ongoing use of our Services.

WITH WHOM WE SHARE YOUR INFORMATION

Other users. Our Services display information like your name and email address to other users in places like your user profile and sharing notifications. When you register your account with an email address on a domain owned by your employer or organization, we may help your team members find you and your team by making some of your basic information—like your name, team name and email address—visible to other users on the same domain. This helps us show your teams you can join, and helps other users share files and folders with you.

Other applications. You or your team administrators can also give or direct us to give third parties access to your information and account – for example, via third party CRM platforms. We may also share your personal information with third parties as requested or directed by you through the Services (e.g. sharing contact information with a third-party conference calling service provider). Please remember that such third party’s use of your information will be governed by their privacy policies and terms and we are not responsible for their acts or omissions. Similarly, this Privacy Policy does not reflect the privacy practices of how our customers may use information they collect using our Services (e.g. to analyse and improve their sales team members’ effectiveness in their sales discussions), and it is up to them to determine whether a non-disclosure agreement or other terms should be entered into with their prospects, customers, and other third parties with whom they may share information, however, we expect them to comply with all applicable laws. Netcore does not monitor, review or specifically comment on its customer’s privacy policies or their compliance with their respective privacy policies.

Admins. If you are a member of a team, your administrator may have the ability to access and control your team account, and your information may be shared with your other team members and others. Please refer to your organization’s internal policies if you have questions about this. If you are not a team member but interact with a team member (e.g., by joining a shared folder or accessing reports shared by that user), members of that organization may be able to view the name, email address, IP address, and other information that was associated with your account at the time of that interaction.

Vendors; Affiliates. Netcore uses certain trusted third parties (for example, providers of data centers, support tools and IT services) to help us provide, improve, protect, and promote our Services.  From time to time we may need to share your data with these parties. We may also share your information with our affiliated entities and personnel both in the United States and globally. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy. We may and our customers may share information as discussed above and throughout this Privacy Policy, but we won’t sell your data to advertisers or other third parties.

HOW WE USE COLLECTED INFORMATION
  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To improve our Site: We may use feedback you provide to improve our products and services.
  • To send periodic emails: We may use the email address to send user information and updates pertaining to the customer’s service requirement. It may also be used to respond to inquiries, questions, and/or other requests. If customer decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the customer would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

LEGAL REQUESTS/DISCLOSURES

We may access, preserve and disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law, legal requests or court orders; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse or address security or technical issues relating to our Services or our users; or (d) protect and enforce our rights and the rights, property and safety of our users and others.

HOW WE STORE YOUR INFORMATION

Security. We have personnel and third parties dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like Single Sign-On user authentication, and encryption of data in transit. However, no means of transmission over the internet or electronic storage is 100% secure, and while we endeavour to use commercially reasonable means to protect personal information, we cannot guarantee its absolute security.

If you access our Services via a third-party CRM platform or Cloud calendar (GSuite, Outlook 365), you should also protect your account with secure account credentials and prevent unauthorized access to your account and personal information].

Retention. We’ll retain information for as long as we need it to provide you the Services or to comply with applicable law. If you discontinue service, this information can be deleted upon request or based on the terms in our Order Form and the Terms of Use on our Site. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; (2) we will not delete Anonymized Data and may continue to use it as describe in this Privacy Policy; and (3) we may retain information if necessary to comply with our legal obligations, resolve disputes, manage security risks, or enforce our agreements.

We retain different types of information for different periods, depending on the purposes for processing the information, our legitimate business purposes as well as pursuant to legal requirements under the applicable law.

We may need to keep personal information for as long as necessary to support the purposes of processing under this policy and for additional legitimate business purposes, for example, for record keeping, for cyber-security management purposes, legal proceedings and tax issues.

We may keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information, when we no longer need to process the information.

In any case, as long as you use the Service, we will keep information about you, unless we are required by law to delete it, or if we decide to remove it at our discretion.

We also give our Users the option to purge/expunge their data available through their User account by providing a periodical purging option.

INTERNATIONAL PROCESSING OR TRANSFER

Your information may be processed, maintained or transferred outside of your state or country, where the privacy laws may not be as protective as those in your jurisdiction.

CHANGES

If we are involved in a reorganization, merger, acquisition or sale of our assets, bankruptcy or similar event, your information may be transferred as part of the evaluation of and consummation of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal where we are not the surviving entity of such transaction, and outline your choices.

We may revise this Privacy Policy from time to time, and will post the most current version on our website with the updated date mentioned therein. If a revision meaningfully reduces your rights, we will notify you. By using the Services after any changes, will be deemed your acceptance of those changes and that use of information collection is subject to the Privacy Policy in effect when such information is used.

If you have opted not to receive legal notices or emails from us, or have not provided your email address to us, the legal notices we send to you will still govern your use of the Services.

ACCESS AND CONTACT

Through your account settings, you may access and, in some cases, edit or delete certain information you provide to us. The information you may view, update or delete may change as the Services change.

If your personal information has been provided to us by one of our customers, please contact that customer to request any access to, correction of, or removal of your information.

INQUIRES OR CONCERNS

You may always request access to the data you submit to Netcore and/or a summary of the data that we’ve collected about you.  Please direct those requests to either the ‘contact us’ feature on our website or by sending an email to contact@scoop.ai and we will do our best to provide a prompt response to your question.  

Netcore commits to the resolution of complaints about your privacy and our collection or use of your information.

If you have any questions or complaints regarding this Privacy Policy, please contact us as described above. We will investigate your question, respond to your inquiry, and attempt to resolve any concerns as quickly as practicable.  If you do not receive acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by Netcore, then please contact contact@scoop.ai.

In addition to the foregoing, a dispute resolution option will also be made available to you in order to address residual complaints not resolved by any other means which is detailed in the Terms of Use at http://www.scoop.ai/terms-of-service.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.

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