Here’s what our users have to say!
Conversation analytics can open up new possibilities to improve telesales & chat effectiveness and provide better customer experience.
Vishal SubharwalEVP – ecommerce & Digital Marketing, HDFC Life Insurance
Our efficiency in analyzing customer satisfaction feedback increased exponentially as we started using Scoop. What used to take us days, at times even weeks, now happens instantly.
S BalajeeHead – Operations, Netcore
Important tools for a successful Sales strategy
Gather key Market Intelligence
Scoop transcribes and analyzes all the conversations your reps are having with prospects. You can gather critical market intelligence. Using Scoop you can
Know feature requests and product enhacements
Track competitor and pricing mentions
Replicate your best reps selling skills to rest of the team
Create a collection of your best sales calls
Make feedback a part of your strategy
Scoop’s Data-driven feedback management system creates a collaborative culture of sharing info and tips not only by managers but also between peers. Drive a behavioral change in your team with data-driven feedback. You can give feedback to specific messages.
Here are some common reasons why Sales strategies fail!
Improve your team’s sales skills
Know the quality of conversations your reps are having with prospects with engagement metrics like talk to listen ratio, dead air, interactivity switches, etc.
Collection of your best Inside Sales conversations
Scoop.ai allows you to create a collection of your best calls happening on your Live Chat platform. You can use these to ramp new hires and coach the existing team. This gives them a better understanding of what’s working on these calls, what are the right questions to ask, perfect ways to handle and objection and much more.
Solving problems by selling value
We’ll help your team avoid feature dumping and help them understand how to connect pain-points with features.
Better objection handling
Help your team learn how to disarm the objections that make deals go dark. They’ll almost have the perfect replies to certain objections.
Better discovery calls
Help your reps ask better questions, they uncover deeper details. Scoop helps you improve your discovery calls so your team can sell with less friction.
With the reliance on note-taking completely removed. Scoop helps your team actively listen to the customer’s pain-points.
Controlling your conversations
It’s very important to be in control your conversations in Sales. Scoop helps you keep the conversation engaging and maintain a positive sentiment in your conversations.
Crush your competition
Help your reps master the question “What makes you different?” and beat your competition by a mile. Gain market intelligence to sell better than your competition.