Search though your online meetings using keywords!
Imagine being able to replay all your online meetings and searching through the transcripts, analyzing the conversations and sharing contextual feedback with your team.
Why do I need Scoop?
Dashboards to track & measure
Track the quality of your Digital conversations and measure them on performance-linked parameters like Talk-to-Listen ratio, Interactivity, Engagement, Dead-air etc.
Search to dig deeper
Get visibility into specific topics by searching conversations based on keywords, rep, intent, and much more. Find out what’s happening and dig deeper for insights.
Collections to inform & review
You can create a collection of your digital conversations like onboarding, coaching, internal meetings, etc. One can also set a rule for a collection and let it auto-populate once the rules are met.
1:1 personalized feedback
Share structured, contextual & personalized feedback with your team members. Get notifications when they accept or reject your feedback.
Identify the golden opportunities by picking up intent clues from customer conversations across channels.
Analyze rep-customer interactions, identify areas of improvement and deliver personalized coaching at scale.
Get a feel of the market by mining customer conversations for signals on competitors, products and pricing.
Track business metrics and analyze market trends to identify factors impacting conversions.
Here’s what our users have to say!
Conversation analytics can open up new possibilities to improve telesales & chat effectiveness and provide better customer experience.
Vishal SubharwalEVP – ecommerce & Digital Marketing, HDFC Life Insurance
Our efficiency in analyzing customer satisfaction feedback increased exponentially as we started using Scoop. What used to take us days, at times even weeks, now happens instantly.