Increase your Conversions with Sales Call Analytics

Identify your best leads that’ll convert easily and coach your reps better.


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Increase your Conversions with Sales Call Analytics

Scoop mines insights from Sales conversations to prioritize opportunities and coach reps

CRMs don’t fully capture the reasons behind a deal’s win or loss. The details are hidden in conversations a Sales rep has with customer. Scoop uses ML to uncover the critical elements of winning sales calls.

Why do I need Scoop?

Dashboards to track & measure

Track the quality of your sales conversations and measure them on performance-linked parameters like Talk-to-Listen ratio, Interactivity, Engagement, Dead-air etc.

Search to dig deeper

Get visibility into specific topics by searching conversations based on keywords, rep, intent, and much more. Find out what’s happening and dig deeper for insights.

Collections to inform & review

Inform team leads and QAs about conversations that pass pre-defined rules and need to be reviewed. For eg. compliance checks, inappropriate keywords, competitor mentions.

Tools for realtime impact

Influence live conversations to create maximum impact on conversions. A virtual assistant working hard for the reps success.

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Identify the golden opportunities by picking up intent clues from customer conversations across channels.

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Analyze rep-customer interactions, identify areas of improvement and deliver personalized coaching at scale.

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Get a feel of the market by mining customer conversations for signals on competitors, products and pricing.

Simple subscription plans for your size of business.

Integrations

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Business Leader

Track business metrics and analyze market trends to identify factors impacting conversions.

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Sales Manager

Eliminate guesswork through data-driven analysis to develop a personalized coaching blueprint.

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Reps

Get a personal trainer who doesn’t just show how you’re doing but also nudges you towards your goals.

Here’s what our users have to say!

Conversation analytics can open up new possibilities to improve telesales & chat effectiveness and provide better customer experience.

Vishal Subharwal
Vishal Subharwal
EVP – ecommerce & Digital Marketing, HDFC Life Insurance

Our efficiency in analyzing customer satisfaction feedback increased exponentially as we started using Scoop. What used to take us days, at times even weeks, now happens instantly.

S Balajee
S Balajee
Head – Operations, Netcore

Maximise the revenue potential of your team


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