Scoop mines insights from Sales conversations to prioritize opportunities and coach reps
CRMs don’t fully capture the reasons behind a deal’s win or loss. The details are hidden in conversations a Sales rep has with customer. Scoop uses ML to uncover the critical elements of winning sales calls.
Why do I need Scoop?
Dashboards to track & measure
Track the quality of your sales conversations and measure them on performance-linked parameters like Talk-to-Listen ratio, Interactivity, Engagement, Dead-air etc.
Search to dig deeper
Get visibility into specific topics by searching conversations based on keywords, rep, intent, and much more. Find out what’s happening and dig deeper for insights.
Collections to inform & review
Inform team leads and QAs about conversations that pass pre-defined rules and need to be reviewed. For eg. compliance checks, inappropriate keywords, competitor mentions.
1:1 personalized feedback
Provide personalized feedback to all your reps so they are better prepared for future calls. Get notifications when they accept or reject your feedback.
Identify the golden opportunities by picking up intent clues from customer conversations across channels.
Analyze rep-customer interactions, identify areas of improvement and deliver personalized coaching at scale.
Get a feel of the market by mining customer conversations for signals on competitors, products and pricing.
Track business metrics and analyze market trends to identify factors impacting conversions.
Eliminate guesswork through data-driven analysis to develop a personalized coaching blueprint.
Get a personal trainer who doesn’t just show how you’re doing but also nudges you towards your goals.
Here’s what our users have to say!
Conversation analytics can open up new possibilities to improve telesales & chat effectiveness and provide better customer experience.
Vishal SubharwalEVP – ecommerce & Digital Marketing, HDFC Life Insurance
Our efficiency in analyzing customer satisfaction feedback increased exponentially as we started using Scoop. What used to take us days, at times even weeks, now happens instantly.